Q. WHERE ARE YOU LOCATED ?

A. WE ARE A HOME BASED BUSINESS LOCATED IN SCARBOROUGH, TORONTO

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Q. HOW MUCH NOTICE DO YOU NEED FOR A CAKE

A. WE KINDLY ASK FOR A MINIMUM OF ONE WEEKS NOTICE. ALL ORDERS ARE ON A FIRST COME, FIRST SERVED BASIS

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Q. THERES A DESIGN I WANT THAT I DONT SEE ON YOUR SITE

A. FOR ANY DESIGNS OR OPTIONS YOU DONT SEE ON OUR SITE OR INSTAGRAM PLEASE SEND A EMAIL OR DM TO INQUIRE

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Q. DO YOU DELIVER ?

A. UNFORTUNATELY AS OF RIGHT NOW WE DON'T OFFER DELIVERY. ALL ORDERS MUST BE PICKED UP AT OUR PICKUP ADDRESS THAT IS LISTED ON YOUR INVOICE.

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Q. HOW FAR IN ADVANCE CAN I PLACE MY ORDER ?

A. OUR BOOKING CALENDAR OPENS UP THREE MONTH IN ADVANCE

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Q. DO YOU MAKE WEDDING CAKES ?

A. YES FOR ALL WEDDING CAKE ORDERS AND INQUIRES PLEASE CONTACT US DIRECTLY BY EMAIL OR ON INSTAGRAM

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Q. DO YOU TAKE LAST MINUTE/RUSH ORDERS ?

A. YES WE DO TAKE LAST MINUTE ORDERS DEPENDING ON AVAILABILITY. A RUSH FEE MAY BE CHARGED

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CANCELLATIONS & REFUNDS

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ALL ORDERS MUST BE PAID IN FULL OR A DEPOSIT OF HALF MUST BE RECEIVED IN ORDER TO SECURE YOUR ORDER/BOOKING.

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IF YOU WOULD LIKE TO CANCEL YOUR ORDER WE WILL GLADLY REFUND YOU IF ITS 10 OR MORE DAYS NOTICE, YOU WILL BE REFUNDED IN THE SAME METHOD OF PAYMENT YOU USED TO PLACE YOUR ORDER.

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CANCELLATIONS WITH LESS THEN 10 DAYS NOTICE WILL RESULT IN A CREDITED AMOUNT THAT YOU MAY USE TO REBOOK A CAKE FOR UP TO A YEAR AFTER YOUR ORIGINAL ORDER DATE.

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LAST MINUTE CANCELLATIONS WHERE YOUR ORDER HAS ALREADY BEEN STARTED WILL UNFORTUNATELY NOT BE ABLE TO RECEIVE A REFUND OR A CREDIT AS THE SUPPLIES AND MATERIALS HAVE ALREADY BEEN PURCHASED AND USED FOR YOUR ORDER.

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IF FOR ANY REASON YOU NEED TO CHANGE THE DATE FOR YOUR ORDER WE WILL GLADLY TRY TO ACCOMMODATE AS BEST AS WE CAN BASED ON OUR AVAILABILITY.  NOT ALL DATE CHANGES CAN BE GUARANTEED. FOR ANY OTHER CONCERNS OR QUESTIONS PLEASE DON'T HESITATE TO SEND US A MESSAGE OR EMAIL, WE WILL BE GLAD TO HELP.

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PICK UP DAY 

 

WHEN PICKING UP YOUR CAKE..

- YOUR VEHICLE SHOULD BE AIR CONDITIONED AT ALL TIMES ESPECIALLY DURING WARMER MONTHS

- PLEASE MAKE SURE YOU HAVE A LARGE FLAT AREA TO STORE AND TRANSPORT THE CAKE

- THE BEST PLACE WOULD BE ON THE FLOOR IN THE FRONT SEAT OR SECURELY IN THE TRUNK

- TRANSPORTING THE CAKE ON A ANGLED SEAT CAN CRACK THE FROSTING AND RUIN THE CAKE

- THE CAKE SHOULD BE REFRIGERATED AT ALL TIMES